T&Cs

Privacy Policy

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Hause (“Hause”, “we”, “our”, or “us”) operates a digital platform that enables users to book accommodations, complete self check-in, and access physical premises through secure digital credentials (the “Services”).

This Privacy Policy describes how we collect, use, disclose, and safeguard personal data in connection with the Services.

We are committed to protecting personal data in accordance with applicable laws, including the Data Privacy Act of 2012 (Philippines), and globally recognized data protection principles.  

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1. Scope of This Policy

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This Privacy Policy applies to:

• Mobile applications operated by Hause
• Websites owned or operated by Hause
• Any related services, features, or communications

By using the Services, you acknowledge that you have read and understood this Policy.  

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2. Categories of Personal Data Collected

We collect personal data necessary to operate a secure hospitality and digital access platform.
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2.1 Identity & Contact Data

• Full legal name
• Email address
• Phone number
• Government-issued identification (where required for compliance)

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2.2 Account Data

• Login credentials (encrypted)
• Profile preferences
• Booking history

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2.3 Transaction Data

• Reservation details
• Payment confirmations via PayMongo
• Billing and invoicing information

Hause does not store full payment card details. Payment data is handled exclusively by licensed third-party payment processors.  

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2.4 Device & Technical Data

• IP address
• Device identifiers
• Operating system and version
• Application usage logs and diagnostics

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2.5 Location Data

• Approximate or precise location (subject to user permissions)

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2.6 Access Control & Security Data

• Digital key/passcode issuance
• Access timestamps and logs
• Entry and system interaction records

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3. Purpose of Data Processing

We process personal data for legitimate business purposes, including:

• Provision and operation of booking and accommodation services
• Identity verification and compliance with local regulations
• Generation and management of secure digital access credentials
• Transaction processing and payment reconciliation
• Customer support and service communications
• Platform performance optimization and analytics
• Fraud detection, prevention, and security enforcement

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4. Legal Basis for Processing

Where applicable, we rely on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• User consent

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5. Disclosure of Personal Data

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5.1 Property Operators & Partners

To facilitate reservations, identity verification, and physical access.

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5.2 Infrastructure & Service Providers

Including:

• Amazon Web Services (cloud hosting and storage)
• Payment processors (PayMongo)
• Analytics and system monitoring providers

All service providers are contractually obligated to safeguard personal data.

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5.3 Regulatory & Legal Authorities

Where required by law, court order, or governmental request.

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5.4 Corporate Transactions

In connection with mergers, acquisitions, restructuring, or asset transfers.

We do not sell personal data to third parties.  

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6. Data Security

We implement commercially reasonable safeguards, including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure (AWS)
• Role-based access controls
• Continuous monitoring and incident detection

Despite these measures, no system is completely secure.

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7. Data Retention

Personal data is retained only for as long as necessary to:

• Fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

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8. International Data Transfers

Due to our use of global cloud infrastructure, personal data may be processed outside the Philippines.

We ensure that such transfers are subject to appropriate safeguards consistent with applicable laws.

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9. User Rights

Subject to legal limitations, users may:

• Request access to personal data
• Request correction of inaccurate data
• Request deletion of data
• Withdraw consent (where applicable)

Requests may be submitted to: data@hause.app

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10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session integrity
• Analyze system performance
• Improve user experience

Users may control cookie preferences through device or browser settings.

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11. Children’s Data

The Services are not intended for individuals under 18 years of age.

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12. Updates to This Policy

We reserve the right to update this Privacy Policy at any time.

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13. Contact Information

Email: data@hause.app
Company: Hause App Limited
Address: 19F Printing House, 6 Duddell Street, Central Hong Kong

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